A week and a half ago I wrote a slightly cranky review of Rezhub.com's new GreenTravelHub. Rezhub.com's marketing director, Melissa Evans, wrote a very gracious comment back this past week. I wanted to post it up front so you could share in some of the good news below. You can probably guess what I'm most excited about -- the hybrid car rental tool Melissa says in coming in the next few weeks. Ask and you shall receive! Well, to their credit, they were working hard on this one before I started complaining about it. So...ask and somebody is probably already working on it! Be patient! Read Melissa's comments below:
I wanted to say thank you very much (from all of us) for taking the time to review our site! We really appreciate the comments and the feedback, and you pointed out some great areas for improvement. I also wanted to let you know that many of the things you mentioned we're already working on.
We are a brand new company (we just launched in September) so some of the things we planned to have in place already are taking longer than we expected. With a staff of 5 sometimes things don't always go as planned. But we will eventually get there. I also did want to address a few things and clear some things up for you (in order of your blog):
First, we actually donate 20% of our profits back each quarter to the customer chosen non-profit group. Thank you for pointing out the vagueness on the site! I have made the proper adjustments. We made the amount clear in blogs/press releases but somehow it escaped the actual site content.
Second, If a hotel only uses reusable dishware, we do not include them in the Green Score. They must at least have a sheets and towels program and participate in green programs. The reason we include hotels at this level is to show them that green is important to consumers and to also show them how much room they have for improvement (a 1/5 leaves a lot of room to grow). We also allow customers to view exactly which green programs the hotels participate in by clicking on the Green Score itself or the Green Amenities tab in the Hotel's Overview.
Third - I love your advanced Green Search tool idea,so you could only search for certain characteristics! That is definitely going on our list of things to do. Thank you for the idea! We did include a "Sort by Green" feature so that once you did a search for a particular city, you could choose "Sort by Green" and the hotels would then rearrange in order of their Green Score from High to Low.
Fourth, as far as the Hybrid Car Rentals go, this is in the works as we speak! We know exactly where you're coming from on this one and this has been a part of our plan from the beginning. Our new car rental grid should be launched within the next few weeks. The thing that took the most time was the fact that we had to program a way to highlight the green options right in the search results (hybrids, flex-fuels, and fuel efficient cars). This was not an easy task, but we are almost over the hump. Thanks for pointing out the urgency of this component of the site. I'm going to add some more information to our Green Car Rentals page to let people know that it's on it's way!
Finally, I do try to blog once a week, but the Forum is really for our customers to post in. Being so new, we don't have a huge customer base yet...but we are working on that as well. The forums are open for anyone to post in, and we do accept blogs from anyone as well (as long as they're on a green topic...in fact we'd love to include some of your blogs on the site). We're actually trying to stimulate more customer involvement there by offering extra entries in our Dream Green Giveaway for posting in the forums or blogs. But again, all of that does take time.
We actually just partnered with Environmentally Friendly Hotels as well. We love their site too, and their scoring system...and we'll be working with them to provide bookings with their hotels. That should be up and running within the next few weeks.
Thanks again for reviewing our site and for your excellent feedback. We need (and love) to hear it.